SHIPPING & FAQ
SHIPPING
Worldwide Shipping from Tokyo, Japan
We ship our vintage watches directly from Tokyo to customers worldwide.
We currently use reliable international shipping services such as DHL and EMS, depending on the destination and order.
Shipping costs are calculated at checkout.
Delivery times vary depending on the destination, shipping method and customs clearance.
CUSTOMS & IMPORT TAXES
Please note that import duties, taxes and customs fees may apply depending on your country.
These charges are the responsibility of the buyer unless otherwise stated at checkout.
Customs procedures and charges vary by destination, and MakoVintageWatchJapan cannot guarantee the amount or timing of any customs fees.
FAQ
Are your watches authentic?
Yes. We carefully select our watches in Japan and provide detailed information about each item.
If you have any questions about authenticity or a specific watch, please contact us before purchasing.
Are the watches working?
Each watch is checked before shipment.
The operating condition of each individual watch is described on its product page.
Please note that vintage watches may have signs of age and wear.
Is the battery replaced?
For quartz watches, the battery condition and replacement information will be stated on the individual product page when applicable.
How long does shipping take?
Delivery times vary by destination and shipping method.
Once your order has been shipped, tracking information will be provided.
Please note that customs clearance may cause additional delays.
Do you ship internationally?
Yes. We ship from Tokyo, Japan to customers worldwide.
How can I contact you?
For questions about watches, orders or shipping, please contact us through our Instagram.
RETURNS & REFUNDS
Return Period
We accept returns within 14 days of delivery only in the following cases:
You received an item that is different from the item you ordered.
The watch has a clear defect or malfunction that was not disclosed in the product description.
Change of Mind / Customer Preference
We do not accept returns due to a change of mind, personal preference, or other reasons attributable to the customer.
Please carefully review the product photos, description, specifications, and condition before placing your order.
Packing & Shipping Documentation
To ensure the safety and accuracy of every shipment, we record a video of the watch and the packing process before shipping. This documentation is retained as part of our shipping records.
If You Need to Request a Return
Please contact us within 14 days of delivery and provide your order number, a description of the issue, and clear photos or videos showing the problem.
We will review your request and provide further instructions if the return is eligible.